Florence, Arizona
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

This is my third time shopping at AFW and I have to admit that the first 2 expierences were great but this last experience was horrible.I purchased a cocktail table which the sales person rung up for $148 it also clearly said $148.00 listed as the price on the table.

So I go to pick up the table from pickup and it came in a box. Now I live about 45mins away from the store. I drive home to find out they gave me the wrong item. I called customer service thinking this would be a simple fix.

Customer service told me that the cocktail table is $200 and that what I purchased was actually an end table for $148 and that I would have to exchange it in 10 days and bring an extra $50 dollars with me if I'm expecting to get the cocktail table. I politely asked if they can deliver it for me since I wouldn't be available to exchange it in 10 days he said it would be an extra $90 for a delivery fee. I couldn't believe that because of their mistake I would have to pay an extra $150. My whole house is furnished with furniture from this store and I get treated like this?

So I also politely asked for a manager and the customer service rep told me he was the highest manager at the store.

I politely asked again for a manager he told me the same thing.A mistake that could have easily been fixed with great customer service caused me to not want to ever return to this store.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of standard furniture hudson cocktail table. American Furniture Warehouse needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned standard furniture hudson cocktail table in their reviews. You may find this information helpful for further shopping at American Furniture Warehouse.

Had an Experience with American Furniture Warehouse?

Write a review


Terms of Service
Post Comment
American Furniture Warehouse Verified Representative

H there - and thank you for your note.We apologize you did not receive the correct furniture item when you shopped with us, and that you did not have a good experience with our customer service.

May I ask that you email us your order number and phone number so that we can look into this further for you?

Please email this information to randc@afwonline.com.Thank you, Ruya.

You May Also Like

Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more American Furniture Warehouse - Sleep Number Bed Review from Louisville, Colorado American Furniture Warehouse "I bought a bed recommended by the salesman at the Thornton location for a sleep number 5000. The middle support broke and punctured a hole in 1 of the air..." Read more MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more American Furniture Warehouse - Mismatched Furniture Unwilling to Replace American Furniture Warehouse "I have been very disappointed with the service we have received from American Furniture Warehouse (AFW). We purchased a table and chair set and had it delivered to our house...." Read more Kraft Maid And Lowes - Kraft Maid kitchen cabinets are junk! Kraft Maid And Lowes "We purchased a complete kitchen from Lower', who sold the Kraft Maid cabinets. We bought the cabinets from a sample door at the store. When the cabinets arrived at our..." Read more Denver Mattress Company - Has been great ...now deflated Denver Mattress Company "We we're givin this mattress as a present several years ago and have loved using this product, up until several weeks ago I had to start occasionally adding air to..." Read more Lowes - Kitchen remodel  & design Lowes " Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing..." Read more Sears Appliances Failure - Ridiculousness Sears "We have had our Kenmore STOCK No. 13472N MOD 665.13472N410 which we purchased 11/21/2014 just under 3 years ago. May of 2015 (just 6 months in) the machine stopped working...." Read more