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American Furniture Warehouse - Can't get anyone to answer there phone. Sorry communication

Spring broke and foot rest will not lock down
#1187978
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American Furniture Warehouse - Sorry customer service

Broken recliner spring broke fell off
1.5
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Style and Design
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#1187976
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American Furniture Warehouse - It's 8:20 am and you say you are closed

You cut me off from the recording
#1187971
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American Furniture Warehouse - Shitty furniture and customer service

Spent over 10,000 on furniture and less than a year later I try to take it apart to move and I come to find out that that installers stripped all the screws so now I have huge chucks of wood out of the furniture and now customer service just wants to give us 100 back on a visa so I guess we will be seeing them in court thanks for the shitty furniture
#1183492
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This company is so inconsiderate. They bring their huge truck into your quiet neighborhood at 7:20 am on a Sunday and continue to make very LOUD metal banging noises every 45 seconds. They leave their huge truck turned on which is terrible for the environment, wakes...
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1.0
#1182613
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We bought a bedroom set with American furniture on November,we have never received our furniture,like 2 months later they called us to let us know that they will not have our furniture untill next month I went to the store to talk to the store manager and she just...
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rob3naish3_17
rob3naish3_17

Hello, with our apologies may we ask that you email us at ranc@afwonline.com with your customer information please along with the store location you are referring to? We would...

1.0
#1177118
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I purchased a sectional and two beds (one full set-mattress/box spring and frame and then a king mattress). Selection was great, took longer time for delivery than originally stated. Shortly after delivery noticed a snag in the fabric. Called the store. Followed steps...
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rob3naish3_17
rob3naish3_17

Hello, will you please email us at randc@afwonline.com please with your customer information and we will research this immediately with you with hopes of resolution. Thank you...

#1166366
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American Furniture Warehouse - Customer service

Contacted customer service and was told they would send a part out the next day. Six days later and after talking to 5 corporate customer reps, (stu, mandy, barbara, marissa, alexis) still no part. They all made up a different story about why I haven't received the product. I was told the same thing today that I was told six days ago. It will go out tomorrow.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1152630
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What does a high turnover in a company mean to you?....mismanaged?.....unstable.... In the business world a high turnover does not define a work place good or family friendly. Does the BBC even consider that as part of their highly appointed score to AFW?..Take a good...
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#1145808
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American Furniture Warehouse - Credit approval switched

I been approved for a 1000 credit limit and would like to have it switch from Orlando,fl warehouse to Melbourne,fl warehouse
#1137453
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