I have been very disappointed with the service we have received from American Furniture Warehouse (AFW). We purchased a table and chair set and had it delivered to our house. The table was damaged and the chairs did not match (we received 2 different styles of chairs). 3 of the chairs were written on (pen marks along the side where they were assembled)
I contacted customer service and they said the chairs were meant to be that way, it is called "Recycled Beauty" - it is actually shoddy craftsmanship. I was willing to keep the table if I could exchange the chairs for 6 matching chairs that were not written on. AFW was unable to guarantee 6 matching chairs and was more interested in giving me excuses as to why the chairs were different styles and treating me like an *** than actually helping.
They are giving us our money back, which I appreciate but we really wanted the table and chairs. Mike Culp was my salesman - not helpful. Doug the Store manager - not helpful. We will no longer do business with them.
After my last conversation with Doug, I believe AFW policy is _ when a customer in unhappy just give them their money back and they will shut up. This prevents them from actually caring and wanting to make customers happy.
This person wrote the review because of poor customer service at American Furniture Warehouse and attached photo s. Reviewer claimed that he or she wants American Furniture Warehouse to have the product delivered.
The most disappointing in user's experience was defective furniture. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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