American Furniture Warehouse - Bad experiance

72 of 113 American Furniture Warehouse reviews

i bought a sectinal , iwas told it was leather and its not , the sectional is pelling like sun burn, after speaking to a manager at the fort myers store ,with no professional skills , he said nothing that he can do , we are seanal vactioner in florida at 2 monts a year and use the home 10 days at atime , and the sectional if it was leather this should not be happening, so the manager Greg explained that this was not leahter but someeles at no time in the store was there a sign say not leather,or on my on my invoice this is bad advertising and customer relation .


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More Review Details

  • What I liked
      No items
  • What I disliked
    • Rude delivery guys 2nd 3rd time

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Leather Sectional
Review category
review #570074 by
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72 of 113 American Furniture Warehouse reviews
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Feb 11, 2015 #944451 West Hollywood, California, United States

The reality is that it is leather, only it is what is called bonded leather. What we think of when we think of leather is traditional premium leather. A lot of stores are selling "leather" sofas for $400-$2,000, but they are really bonded leather. The store should have signs and the ad should say bonded leather, perhaps in fine print. However, a real leather sofa will set you back $3,000 plus easily. If they didn't specify bonded leather you may have a claim against them.

1 0 Reply

Jan 01, 2015 #923891 Longmont, Colorado, United States

I don't think there is an American Furniture Warehouse in Florida. Could be that this person has the wrong store.

4 1 Reply

Nov 08, 2015 #1060276 Lehigh Acres, Florida, United States

The store does exist in Ft. Myers on Metro Parkway. The reason I know this is due the OBNOXIOUS TV advertisements using a guy SHOUTING to viewers.

0 0 Reply

May 25, 2016 #1164647 Tampa, Florida, United States

There is also stores in Bradenton and Sarasota Florida, stay away from both.

0 0 Reply
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