Product: American Furniture Warehouse Delivery Service Clear all filters (18 of 18 reviews match)
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I purchased a sofa and ottoman/coffee table from AFW, $780. I gave the sales man, the lady that took all of my payment, address and other info, and the delivery department the measurements for the 2 different sets of stairs they could use at my apartment. One was...
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Rob Naish
Rob Naish

Jason, we apologize that you are unhappy with your experience and have refunded you in full. All of our calls are recorded and we have listened to your calls from when you spo...

2.2
Product
American Furniture Warehouse Delivery Service
I liked
  • Product and the price
I didn't like
  • Customer service and management
  • Customer service
  • Poor service
#1015189
I was told they have a delivery of a 12 hour window.You cannot get an idea of ur window until the night before. If u can't be there they will charge u another delivery fee. They will not work with you in anyway. So disgusted with this whole store.Their response was...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

Hello and thanks for your note. We apologize you did not have a good experience with our delivery service. With 800-1,000 deliveries each day, we strive to accommodate our cus...

Product
American Furniture Warehouse Delivery Service
#836353
I too am having a major issue with the brand-new leather couch set that I purchased from American furniture warehouse.I too was told by our salesman Darryl that the leather furniture set I purchased was the highest quality furniture and the fine st Italian leather and...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

On behalf of AFW and myself we would like to know more about what happened. May we ask that you email us with your customer information so that we could find your records and ...

Anonymous
Anonymous

This issue has been resolved.

Product
American Furniture Warehouse Delivery Service
I liked
  • Delivery crew
  • Have bought several pieces of furniture here
I didn't like
  • Defective furniture
  • Customer service
#752679
Terrible service. Failed on three separate scheduled occasions to deliver a footboard to a bed, which had been cracked on original delivery. Refused to go any further than removing $50 delivery fee. Spent over $2K with these clowns and this was the treatment. In...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

On behalf of AFW and myself we would like to know more about what happened and follow up with you. May we ask that you email us with your customer information so that we could...

2.3
Product
American Furniture Warehouse Delivery Service
I didn't like
  • Failure to deliver on time repeatedly
#697451
No service after the sale. They messed up my delivery date did not tell me they had changed it. They were rude with me on the phone and in person when it was finally delivered and they refused to set it up and take out old bedding. They insisted I complete a...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

On behalf of AFW and myself we would like to know more about what happened. May we ask that you email us with your customer information so that we could find your records and ...

1.0
Product
American Furniture Warehouse Delivery Service
I didn't like
  • Resolution
  • Rude delivery crew
  • Rude customer service
#686270
I will NEVER get anything from this horrible company!!!!!! (Amrican furniture warehouse) My fiancé & I just purchased a bed about 3 weeks ago. The first delivery guys were very rushy & very RUDE! They were throwing our old mattress over our railing from the...
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Anonymous
Anonymous

Anonymous! !! AFW buys furniture from the manufacturer like any other furniture store. The difference is.. The reason they advertise every day low prices is because they do g...

Product
American Furniture Warehouse Delivery Service
#644576
Bought a living room set and near as I can tell the chair was defective on delivery. Called in for repair. Repairman did arrive within a week but failed to order all the necessary parts for repairs. Waited 2 months for the parts arrive. Then waited another 2 weeks...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

On behalf of AFW and myself we apologize and we would like to know more about what happened...and were we ever able to make things right. May we ask that you email us with you...

Product
American Furniture Warehouse Delivery Service
#635946
My husband and I bought a leather couch from AFW which began to fall apart in a very short time period, maybe 2 week at the most. IT WAS DEFECTIVE TO BEGIN WITH! Then after six months it literally began to come apart at the seams!! And we were told that it was...
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Anonymous
Interested

So the customer complaining got a new set and is still unhappy because "what if" there is a problem with the new set?

1.0
Product
American Furniture Warehouse Delivery Service
I liked
  • Delivery crew
I didn't like
  • Defective furniture
  • Rude customer service
#574320
I ordered 14 office chairs from AFW. In order to have my chairs delivered to my office, I have to call them for MY delivery window, which is very odd and then they gave me delivery times of 7 a.m. to 7 p.m., and we do have not choice to move the time. We are a...
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Anonymous
Anonymous

The worse customer service!!! The time frame they give you for delivery is ridiculous and if you happen to miss the delivery they will charge another $150 delivery fee and re...

Rob Naish
Rob Naish

Hi! Our delivery teams start at 7am and could be out as late as 7pm so after the customer picks the day they want their delivery we schedule the delivery for that day (and we ...

Product
American Furniture Warehouse Delivery Service
#473253
I would give no stars if possible. There selection is fairly large and their prices may not be bad but.... Will never ever ever spend another cent in this place. I have been spending between about 1000 and 1500 almost every month for the last few months and intended...
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Product
American Furniture Warehouse Delivery Service
#442520