Product: American Furniture Warehouse Delivery Service Clear all filters (0 of 24 reviews match)
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I have an incurable blood cancer and when i ordered a new sofa set they promised me that my furniture would be delivered early in tge day since i was not feeling well. My furniture that they immeditatly took the money for when ordered did not arrive until 9 pm yes pm...
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Product
American Furniture Warehouse Delivery Service
#1404041
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I'll be shopping at the dumb and more furniture this weekend hoping I'll get a couch this month! Keep your fingers crossed for me, I would love to cancel this order and never step foot in there stores again. I'm a person of being on time and staying on top of...
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Anonymous
AFW

Hello, we are sorry to hear of your disappointment in regards to when we expected to have your back ordered item in. While we rely on the accuracy of our vendors shipping date...

2.0
Product
American Furniture Warehouse Delivery Service
#1257458
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We ordered couches from AFW and it was a terrible experience.When we ordered the couches we were told they were 7-10 days out. Ok no big deal but on day 10 no calls and no couches. So we called and waited on hold for 1/2 an hour and then were told sorry they...
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Anonymous
Anonymous

I would like to thank AFW for reaching out to me and resolving this issue. The person I talked to was very helpful and nice.

Anonymous
Rob Naish AFW

Hello, with our apologies may we ask that you email us at randc@afwonline.com with your customer information please so that we can address this with you? Thank you, AFW

3.2
Product
American Furniture Warehouse Delivery Service
I didn't like
  • Customer service
  • Rude customer service
  • Poor service
#1209316
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WORST FURNITURE BUYING EXPERIENCE EVER.We Bought a living room room set and bedroom set in January. Today is March 6th and the living room set has yet to be received. Apparently a fire cased delay, but I still cannot get a commitment on delivery and have no living...
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1.3
Product
American Furniture Warehouse Delivery Service
#1204441
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We bought a bedroom set with American furniture on November,we have never received our furniture,like 2 months later they called us to let us know that they will not have our furniture untill next month I went to the store to talk to the store manager and she just...
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rob3naish3_17
rob3naish3_17

Hello, with our apologies may we ask that you email us at ranc@afwonline.com with your customer information please along with the store location you are referring to? We would...

1.0
Product
American Furniture Warehouse Delivery Service
#1177118
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I purchased a sofa and ottoman/coffee table from AFW, $780. I gave the sales man, the lady that took all of my payment, address and other info, and the delivery department the measurements for the 2 different sets of stairs they could use at my apartment. One was...
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Rob Naish
Rob Naish

Jason, we apologize that you are unhappy with your experience and have refunded you in full. All of our calls are recorded and we have listened to your calls from when you spo...

2.2
Product
American Furniture Warehouse Delivery Service
I liked
  • Product and the price
I didn't like
  • Customer service
  • Customer service and management
  • Poor service
#1015189
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Worse customer service ever! Told I would receive my 1600.00 furniture in two weeks. Now finding out upon my own inquiry that I will not get until middle of December. They never called to inform me then said they have no control as to when I will receive the product I...
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Anonymous
Rob Naish

2016 there were many shipping delays that every retail store was victim too that waited on merchandise coming into the U.S. as there were strikes or Union slowdowns on the U.S...

Anonymous
Mary

Having the same issue was told it arrived in the us 2 weeks ago on train from California to Colorado WE called Saturday it arrived at warehouse not checked in. Supposed to be ...

1.1
Product
American Furniture Warehouse Delivery Service
#963931
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I was told they have a delivery of a 12 hour window.You cannot get an idea of ur window until the night before. If u can't be there they will charge u another delivery fee. They will not work with you in anyway. So disgusted with this whole store.Their response was...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

Hello and thanks for your note. We apologize you did not have a good experience with our delivery service. With 800-1,000 deliveries each day, we strive to accommodate our cus...

Product
American Furniture Warehouse Delivery Service
#836353
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I too am having a major issue with the brand-new leather couch set that I purchased from American furniture warehouse.I too was told by our salesman Darryl that the leather furniture set I purchased was the highest quality furniture and the fine st Italian leather and...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

On behalf of AFW and myself we would like to know more about what happened. May we ask that you email us with your customer information so that we could find your records and ...

Anonymous
Anonymous

This issue has been resolved.

Product
American Furniture Warehouse Delivery Service
I liked
  • Have bought several pieces of furniture here
  • Delivery crew
I didn't like
  • Defective furniture
  • Customer service
#752679
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Terrible service. Failed on three separate scheduled occasions to deliver a footboard to a bed, which had been cracked on original delivery. Refused to go any further than removing $50 delivery fee. Spent over $2K with these clowns and this was the treatment. In...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

On behalf of AFW and myself we would like to know more about what happened and follow up with you. May we ask that you email us with your customer information so that we could...

2.3
Product
American Furniture Warehouse Delivery Service
I didn't like
  • Failure to deliver on time repeatedly
#697451
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