Product: American Furniture Warehouse Customer Care Clear all filters (23 of 23 reviews match)
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I spent a lot of time looking for the right chest of drawers.I filled all the info correctly with my credit card and phone number. I submitted it, the program won't let you submit if all the information isn't correct. When I noticed that AFW canceled my new order, I...
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Anonymous
Rob Naish

We do show what we sell on our website...if there is a time that for some reason we would stop carrying a product we would also take it off of our website. If we failed to do ...

Product
American Furniture Warehouse Customer Care
I didn't like
  • Rude customer service
#1085106
I talked to a person at the store about a problem I had with furniture I bought some time ago.They told me to find the receipt and deal with Customer Service. Customer service told me to take photos, provide a receipt and e-mail information to the customer service rep....
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Rob Naish
Rob Naish

We apologize that we failed to reach you as you have outlined; although as we understand it we did speak with you recently. We have a one year warranty on Patio Furniture whic...

1.0
Product
American Furniture Warehouse Customer Care
I didn't like
  • Customer service
  • Resolution
  • Poor service
#1029842
Bought 6 pieces of furniture last week.the first set of delivery guys forgot part of my order and didn't properly assemble the furniture they were very nice but even said they haven't built this desk and hutch before. The second set of delivery guys brought the doors...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

Hello and thank you so much for reaching out to us! First and foremost, I must extend my deepest apologies on behalf of AFW, as the situation you've described and the way you ...

2.6
Product
American Furniture Warehouse Customer Care
#958535

American Furniture Warehouse Customer Care Review

#969823
1.8
Details
American Furniture Warehouse delivered a mattress to my home on Sunday, December 4th. They also stole two rings out of my bedroom one being my diamond wedding ring. I'm absolutely devastated.
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American Furniture Warehouse - Customer Care Review from Denver, Colorado
1/1

American Furniture Warehouse - Customer Care Review from Denver, Colorado

#951809
Thank you American Furniture Warehouse for selling me a new bedroom set that I've had my eye on for months....Not! This is some bs... All because I returned some damaged couches I purchased from you years ago, you wanted me to take responsibility for the damage & I would not. Now you will not allow me to purchase anything from American Furniture Warehouse.
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American Furniture Warehouse Customer Care Review

#903584
5.0
Details
I had a 5 star experience from the purchase to the delivery and set up of all my furniture. I would buy there again and recommend them to friends.
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Advertised vs Delivered
Customer service
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Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
When is the store in Greensboro North Carolina Gate City Boulevard picked up a dresser another piece talk to the manager gave me a little discount on the pieces about 50 bucks signed the papers with the salesman gave my deposit left the store 10 minutes later I got a...
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Anonymous
Rob Naish

We've never had a store in Greensboro North Carolina Gate City Boulevard - this review was posted against the wrong store. Thank you, AFW

1.5
Product
American Furniture Warehouse Customer Care
#946149
I bet advertising "used AFW" furniture on craigslist for a less than 1 yr old $550 recliner, IF I got any responses at all, would get me $25.But only because its cheaply made ***. Why else would the cushion mush down flat after 5 months? And they hide behind "...
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Weatherby Lake, Missouri
Product
American Furniture Warehouse Customer Care
#916438
THIS WONT APPEAR ANYWAY, BUT JACOB JABS IS THE OWNER HIDING BEHIND HIS LAZY, MEAN & EVIL CUSTOMER SERVICE WORKERS, HES OLD NOW & I DOUBT HAS ANYTHING TO DO WITH MUCH.....SAD WE HAVE TO TAKE THIS MAN TO COURT & YES WIN.....BECAUSE THE LAZY PEOPLE THAT CAN SOLVE OUR...
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Product
American Furniture Warehouse Customer Care
#909854
We''ve Spent Many THOUSANDS OF DOLLARS WITH JACOB JABS IN AMERICAN FURNITURE WAREHOUSE I GUESS HES GROWN HIS BASE AND WE AS THE ONE GETTING HIM THERE MEANS NOTHING HIS STAFF NOW WILL LIE......DIS-Respect HIS STORE AS WELL AS US CUSTOMERS TO PROVE THEY ARE IN CONTROL....
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1.0
Product
American Furniture Warehouse Customer Care
#899670
WE ALSO HAD A PROBLEM WITJ AMERICAN FURNITURE "JACOB JABS" AS THE AGENT, LOST IN COURT....SAD, AFTER DEALING WITH THIS COMPANY FROM ITS START UP...CUSTOMER SERVICE AND QUALITY OF THE PRODUCTS ARE NOTHING LIKE A MULTI-BILLION DOLLAR COMPANY "WE ALL HELPED MAKE HIM" WE...
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Product
American Furniture Warehouse Customer Care
#895237
With AFW you get what you pay for.Lowest end products do not hold up. Nevertheless if you are happy with items that will last only 1 or 2 years then this is a good value. Showroom staff are very helpful. The main customer service office is awful...they are...
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Product
American Furniture Warehouse Customer Care
#887351
BE WARNED!!!VERY, VERY, disappointed with AFW. We purchased 6 chairs from them at the AZ. store. They were happy to sell them to us, they were happy to deliver them, and charge for that. BUT!!! when it comes time to honor a manufacture defect, I am told that I am out...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

Hello, and thank you for your note. We apologize you did not have a good experience with the quality of our products. I can certainly understand your frustration. May I ask th...

1.9
Product
American Furniture Warehouse Customer Care
I didn't like
  • Poor service
#860116