Product: American Furniture Warehouse Customer Care Clear all filters (24 of 24 reviews match)
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I purchased a sectional and two beds (one full set-mattress/box spring and frame and then a king mattress).Selection was great, took longer time for delivery than originally stated. Shortly after delivery noticed a snag in the fabric. Called the store. Followed steps -...
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rob3naish3_17
rob3naish3_17

Hello, will you please email us at randc@afwonline.com please with your customer information and we will research this immediately with you with hopes of resolution. Thank you...

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American Furniture Warehouse Customer Care
#1166366
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I spent a lot of time looking for the right chest of drawers.I filled all the info correctly with my credit card and phone number. I submitted it, the program won't let you submit if all the information isn't correct. When I noticed that AFW canceled my new order, I...
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Anonymous
Rob Naish

We do show what we sell on our website...if there is a time that for some reason we would stop carrying a product we would also take it off of our website. If we failed to do ...

Product
American Furniture Warehouse Customer Care
I didn't like
  • Rude customer service
#1085106
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I talked to a person at the store about a problem I had with furniture I bought some time ago.They told me to find the receipt and deal with Customer Service. Customer service told me to take photos, provide a receipt and e-mail information to the customer service rep....
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Rob Naish
Rob Naish

We apologize that we failed to reach you as you have outlined; although as we understand it we did speak with you recently. We have a one year warranty on Patio Furniture whic...

1.0
Product
American Furniture Warehouse Customer Care
I didn't like
  • Customer service
  • Resolution
  • Customer service and management
#1029842
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American Furniture Warehouse Customer Care Review

American Furniture Warehouse delivered a mattress to my home on Sunday, December 4th. They also stole two rings out of my bedroom one being my diamond wedding ring. I'm absolutely devastated.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
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American Furniture Warehouse Customer Care
#969823
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We went to American Furniture warehouse in pueblo and we were greeted by a girl name "Ana". we were looking around and we found a table we wanted to buy but we did not figure out where the price tag was. So "Ana" showed us the price but we are suprised how rude she was...
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samco16
samco16

We think she said that because I was not able to figure out the price when it is clearly visible.

1.0
Product
American Furniture Warehouse Customer Care
I didn't like
  • Customer service and management
#961549
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Bought 6 pieces of furniture last week.the first set of delivery guys forgot part of my order and didn't properly assemble the furniture they were very nice but even said they haven't built this desk and hutch before. The second set of delivery guys brought the doors...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

Hello and thank you so much for reaching out to us! First and foremost, I must extend my deepest apologies on behalf of AFW, as the situation you've described and the way you ...

2.6
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American Furniture Warehouse Customer Care
#958535
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American Furniture Warehouse - Customer Care Review from Denver, Colorado

American Furniture Warehouse - Customer Care Review from Denver, Colorado
Thank you American Furniture Warehouse for selling me a new bedroom set that I've had my eye on for months....Not! This is some bs... All because I returned some damaged couches I purchased from you years ago, you wanted me to take responsibility for the damage & I would not. Now you will not allow me to purchase anything from American Furniture Warehouse.
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American Furniture Warehouse Customer Care
#951809
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When is the store in Greensboro North Carolina Gate City Boulevard picked up a dresser another piece talk to the manager gave me a little discount on the pieces about 50 bucks signed the papers with the salesman gave my deposit left the store 10 minutes later I got a...
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Anonymous
Rob Naish

We've never had a store in Greensboro North Carolina Gate City Boulevard - this review was posted against the wrong store. Thank you, AFW

1.5
Product
American Furniture Warehouse Customer Care
#946149
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I bet advertising "used AFW" furniture on craigslist for a less than 1 yr old $550 recliner, IF I got any responses at all, would get me $25.But only because its cheaply made ***. Why else would the cushion mush down flat after 5 months? And they hide behind "...
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Weatherby Lake, Missouri
Product
American Furniture Warehouse Customer Care
#916438
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THIS WONT APPEAR ANYWAY, BUT JACOB JABS IS THE OWNER HIDING BEHIND HIS LAZY, MEAN & EVIL CUSTOMER SERVICE WORKERS, HES OLD NOW & I DOUBT HAS ANYTHING TO DO WITH MUCH.....SAD WE HAVE TO TAKE THIS MAN TO COURT & YES WIN.....BECAUSE THE LAZY PEOPLE THAT CAN SOLVE OUR...
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American Furniture Warehouse Customer Care
#909854
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