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I spent a lot of time looking for the right chest of drawers. I filled all the info correctly with my credit card and phone number. I submitted it, the program won't let you submit if all the information isn't correct. When I noticed that AFW canceled my new order, I...
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Anonymous
Rob Naish

We do show what we sell on our website...if there is a time that for some reason we would stop carrying a product we would also take it off of our website. If we failed to do ...

I didn't like
  • Rude customer service
#1085106
I have ordered bed frame, mattress,mattress protector,rug, power reclining sofa, power reclining love seat. They delivered everything except broke power reclining love seat as they broke during shipping. Problem started with love seat. Its been more than one they...
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Rob Naish
Rob Naish

Our apologies Ranjith, the recliner brought out by our delivery department being damaged in transportation and we had no more and then the recliner that we brought out from th...

1.0
Product
#1069324
I put my couch on layaway so they could hold it for me while my home was being completely remodeled. A few days after Getting the couch my baby and I had a bunch of bites on our back and arms. I found out from the exterminator I'm not the only person in town who has...
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Anonymous
Luke

OMG!!! I'm so relieved that I'm not the only one. I bought a couch with a pull out bed about a year ago from them and just noticed them. The exterminator came and told me they...

Product
#1041540

American Furniture Warehouse - Never have the systems working

American Furniture Warehouse
#1126304
1.2
Details
We have went in several times and everytime the systems have been down. We originally wanted a couch they had in stock but the systems were down and now it's no longer in stock. Also the couch we bought from them February of this year didn't last a month before falling apart. We called and got hung up on and ignored. This is ridiculous
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Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Staff
Style and Design
Value for money
Warranty
Website

American Furniture Warehouse - U get what u pay for

American Furniture Warehouse
#1113336
We bought a couch 2 years ago....completely falling apart paid 3000. Seems like a great company but for that cheap of a price and only last 2 years we got to find something better
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American Furniture Warehouse - Poor quality

American Furniture Warehouse
#1110648
Purchased an entertainment center after 4 months it developed a huge crack customer service is horrible and quality is just as bad
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American Furniture Warehouse - Happy with Service

American Furniture Warehouse
#1094157
4.3
Details
Have purchased sofa and end tables. Rep spent abour rwo hours with us comparing nearly every wmd tablw style ro complement sofa. Found the absolute perfect tables. Very pleased.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I talked to a person at the store about a problem I had with furniture I bought some time ago. They told me to find the receipt and deal with Customer Service. Customer service told me to take photos, provide a receipt and e-mail information to the customer service...
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Rob Naish
Rob Naish

We apologize that we failed to reach you as you have outlined; although as we understand it we did speak with you recently. We have a one year warranty on Patio Furniture whic...

1.0
I didn't like
  • Customer service
  • Poor service
  • Customer service and management
#1029842
Girlfriend purchased a dining table with black legs and a cherry to mahagony looking top. It has small puncture marks in a few spots on the table top. These punctures do not go through the wood but are the size of tiny pellets. I have worked with wood and I KNOW this...
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Anonymous
Rob Naish

You are referring to "Distressed" marking purposely added by the vendor? If you would like to send us your customer information along with a phone number you can be reached at...

Product
#1016782
I purchased a sofa and ottoman/coffee table from AFW, $780. I gave the sales man, the lady that took all of my payment, address and other info, and the delivery department the measurements for the 2 different sets of stairs they could use at my apartment. One was...
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Rob Naish
Rob Naish

Jason, we apologize that you are unhappy with your experience and have refunded you in full. All of our calls are recorded and we have listened to your calls from when you spo...

2.2
I liked
  • Product and the price
I didn't like
  • Customer service
  • Customer service and management
  • Poor service
#1015189
Worse customer service ever! Told I would receive my 1600.00 furniture in two weeks. Now finding out upon my own inquiry that I will not get until middle of December. They never called to inform me then said they have no control as to when I will receive the product I...
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Anonymous
Rob Naish

2016 there were many shipping delays that every retail store was victim too that waited on merchandise coming into the U.S. as there were strikes or Union slowdowns on the U.S...

Anonymous
Mary

Having the same issue was told it arrived in the us 2 weeks ago on train from California to Colorado WE called Saturday it arrived at warehouse not checked in. Supposed to be ...

1.1
#963931
We went to American Furniture warehouse in pueblo and we were greeted by a girl name "Ana". we were looking around and we found a table we wanted to buy but we did not figure out where the price tag was. So "Ana" showed us the price but we are suprised how rude she was...
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samco16
samco16

We think she said that because I was not able to figure out the price when it is clearly visible.

1.0
I didn't like
  • Customer service and management
#961549
I personally didnt buy anything from you guys i live in tempe on laguna dr i walked out to get my mail and the drivers have my car pinned in and is very close to my car i asked him to move he stated i can let you out he stated if your not leaving im not moving for one...
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#960434

Contact American Furniture Warehouse

Mailing Address:
American Furniture Warehouse
8501 Grant Street
Thornton, CO 80229
Phone:
(800) 992-7997
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American Furniture Warehouse Products and Services

American Furniture Warehouse - Dining Room Table Review
American Furniture Warehouse - Dining Room Table Review
American Furniture Warehouse - Dining Room Table Review
I had an experience with American furniture warehouse and Gilbert Arizona on Power road. So I have been in the furniture industry for many years I started out as a warehouse delivery person became a warehouse manager and then became a senior warehouse manager for the...
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Anonymous
Sandra

We bought dining table set in June 2017, yesterday I found cracks on two of the legs on the the table. I kept receipts for a month but tossed after that.how can I report this ...

2.4
#959840