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2.4 Based on 55 reviews
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  • Customers like
    • Delivery crew 2
    • Easy checkout 2
    • Have bought several pieces of furniture here 2
  • Customers don't like
    • Defective furniture 7
    • Customer service 5
    • Rude customer service 5
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I bet advertising "used AFW" furniture on craigslist for a less than 1 yr old $550 recliner, IF I got any responses at all, would get me $25. But only because its cheaply made ***. Why else would the cushion mush down flat after 5 months? And they hide behind " technicians" whose obky job seems to be to cover for AFW...and change the focus from wgatever the reason you call about. In my case, the cushiin was mushed, and he sat, moved the leg... Read more

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THIS WONT APPEAR ANYWAY, BUT JACOB JABS IS THE OWNER HIDING BEHIND HIS LAZY, MEAN & EVIL CUSTOMER SERVICE WORKERS, HES OLD NOW & I DOUBT HAS ANYTHING TO DO WITH MUCH.....SAD WE HAVE TO TAKE THIS MAN TO COURT & YES WIN.....BECAUSE THE LAZY PEOPLE THAT CAN SOLVE OUR PROBLEMS "WONT" HE GAVE HIS AUTHORITY TO THE THEY'D SURLEY SAY OVER WORKED AND UNDER PAID WORKERS. WHY ARE THEY SOOOOO UP-SET? THEY'VE SPENT NOT ONE MOMENT ON OUR SERVICE CALL AFTER... Read more

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EVERYONE WONT TAKE THEIR TIME TO SUBMIT A REVIEW OR TYPE A COMPLAINT RE: A COMPANY! DONT TAKE THESE COMPLAINTS LIGHTLY....AMERICAN FURNITUE SERVICE HAS GOTTEN RICH OFF US AS CUSTOMERS AND CARES LESS FOR US AS A PEOPLE, JACOB JABS IS A CUSTOMER JUST AS WE ARE...AND HE SHOULD TOO BE RESPONSIBLE FOR HIS COMPANY....BE SURE YOU HOLD HIM, UP TO HIS WATRANTIES, PRODUCTS, AND CUSTOMER SERVICE HE'D EXPECT AS A CONSUMER! IF COURT IS WHATS NEEDED GO THERE... Read more

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I had a 5 star experience from the purchase to the delivery and set up of all my furniture. I would buy there again and recommend them to friends.

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STANGE, I'VE HAD TO TAKE AFW TO COURT I GOT A FULL REFUND...AS WE SHOULD HAVE, FOR FAULSE NEWLY SOLD SECTIONAL & WAS THE FLOOR MODEL, WE EVEN FOUND POP CORN IN THE SEAT....AFW STILL LIED, GAVE US THE FLOOR MODEL PRICE BEING THE SECTIONAL WAS BROKEN WHEN BROUGHT IN..OUR HOME IT WAS..LRG. AND WORKING WITH THIS CO. WAS INTETESTING AS WE MADE A MILLIONAIRE OUT OF MR. JABS, HE SEEMS TO WANT *** CUSTOMERS " JACOB JABS "IS WRONG. TAKE HIM TO... Read more

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We''ve Spent Many THOUSANDS OF DOLLARS WITH JACOB JABS IN AMERICAN FURNITURE WAREHOUSE I GUESS HES GROWN HIS BASE AND WE AS THE ONE GETTING HIM THERE MEANS NOTHING HIS STAFF NOW WILL LIE......DIS-Respect HIS STORE AS WELL AS US CUSTOMERS TO PROVE THEY ARE IN CONTROL. WELL, AFTER TAKI G AFW TO COURT AND RECEIVING ALL OUR MONIES BACK FROM OUR PURCASE IN FULL. GOING OUT ONLY TO BUY SOME QUALITY FURNITURE OF. 1/2 THE PRICE 5 Yr's. WITH A WARRANTY WE... Read more

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I'M SURE MANY MORE THAN THREE RESOLVED ISSUES HAVE BEEN COMPLETE. IM SURE POEOPLE HAVE BETTER THINGS TO DO THAN TYPE UP A REVIEW FOR A COMANY THAT CARES LESS FOR ITS CUSTOMERS AND THEY DO NOTHING TO FIX THE PROBLEM ANYWAY. I WENT TO COURT AND WON....BIG TIME. GOT A FULL REFUND ON FURNITUE SOLD FAULSELY AS NEW AND WAS FLOOR MODEL....WE FOUND POP CORN IN THE SIDES OF THE SEAT SHORTLY AFTER PURCHASE...THEY HAD A LIE FOR THAT TOO. DUHHHHH I'M... Read more

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WELL, AFTER WINNING COURT ACTIONS AGAINST "JACOB JAB'S." BETTER KNOWN AS JAKE JABS......WARRANTY ISSUE'S WE GOT A FULL REFUND, COURT COST. W PD. FOR DELIVERY, SO DONT FALL FOR THE OL' BRING THE MERCHANDISE BACK IN TO THE STORE...OKKKKK. ANYWAY WE JUST GOT OUR HAND DELIVERED CHECK...hh.A POLICE OFFICE WAS ON STAND BY TO KEEP THE STORY REAL....YA KNOW HOW INTERESTING A LIE SOUNDS WHEN YOUR WRONG.....ANYWAY, AFTER BUILDING THIS... Read more

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Ok, UP-DATE AUG. 12TH, 2016....AFW PICKED UP OUR DEFECTIVE SECTIONAL. AROUND 11:00am "POLICE CAME AS WELL, AS AFW HAD TO PAY US FOR COURT COST AND THE FURNITURE! ALL IS WELL "NOW" I'LL NEVER TRY SOO HARD TO WORK WITH A COMPANY TO FIX A PROBLEM THEY CAUSED AGAIN...WE HAD TO TAKE "JACOB JABS"TO COURT ANYWAY ..'STRESS, WASENT WORTH IT. TIME WAS A WASTE. AND JACOB JABS, LOST GREAT CUSTOMERS...BUT I REALLY DONT BELEIVE HE EVEN KNOWS HOW BAD THINGS... Read more

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WE ALSO HAD A PROBLEM WITJ AMERICAN FURNITURE "JACOB JABS" AS THE AGENT, LOST IN COURT....SAD, AFTER DEALING WITH THIS COMPANY FROM ITS START UP...CUSTOMER SERVICE AND QUALITY OF THE PRODUCTS ARE NOTHING LIKE A MULTI-BILLION DOLLAR COMPANY "WE ALL HELPED MAKE HIM" WE JUST DONT SEEM TO MATTER ANTMORE.....SAD...BUT THATS FACT! Colorado. 8-5-16 NO-ONE SHOULD EVER FIND THEMSELVES AT A POINT YOU HAVE TO EVEN GO THIS FAR TO SOLVE A PROBLEM WITH... Read more

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