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I talked to a person at the store about a problem I had with furniture I bought some time ago. They told me to find the receipt and deal with Customer Service. Customer service told me to take photos, provide a receipt and e-mail information to the customer service...
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Rob Naish
Rob Naish

We apologize that we failed to reach you as you have outlined; although as we understand it we did speak with you recently. We have a one year warranty on Patio Furniture whic...

1.0
I didn't like
  • Resolution
  • Customer service
  • Customer service and management
#1029842
Girlfriend purchased a dining table with black legs and a cherry to mahagony looking top. It has small puncture marks in a few spots on the table top. These punctures do not go through the wood but are the size of tiny pellets. I have worked with wood and I KNOW this...
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Product
#1016782
I purchased a sofa and ottoman/coffee table from AFW, $780. I gave the sales man, the lady that took all of my payment, address and other info, and the delivery department the measurements for the 2 different sets of stairs they could use at my apartment. One was...
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Rob Naish
Rob Naish

Jason, we apologize that you are unhappy with your experience and have refunded you in full. All of our calls are recorded and we have listened to your calls from when you spo...

2.2
I liked
  • Product and the price
I didn't like
  • Customer service
  • Customer service and management
  • Poor service
#1015189

American Furniture Warehouse - Layaway holding portion of the ware house has Bed Bugs!

American Furniture Warehouse
#1041540
I put my couch on layaway so they could hold it for me while my home was being completely remodeled. A few days after Getting the couch my baby and I had a bunch of bites on our back and arms. I found out from the exterminator I'm not the only person in town who has got bed bugs from afw in Colorado Springs. I called and spoke to Kim and Carolyn and neither of them listened and were rude.
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Bed Review

American Furniture Warehouse
#1033578
4.1
They have great selection of pretty much everything you want, great prices... the bad thing is most of the things that we have bought have needed to be repaired within a year. (Couch, twin bed, stools). The good thing is they have always honored their warranty, no questions asked.
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American Furniture Warehouse Customer Care Review

American Furniture Warehouse
#969823
1.8
American Furniture Warehouse delivered a mattress to my home on Sunday, December 4th. They also stole two rings out of my bedroom one being my diamond wedding ring. I'm absolutely devastated.
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American Furniture Warehouse Customer Care Review

American Furniture Warehouse
#903584
5.0
I had a 5 star experience from the purchase to the delivery and set up of all my furniture. I would buy there again and recommend them to friends.
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Worse customer service ever! Told I would receive my 1600.00 furniture in two weeks. Now finding out upon my own inquiry that I will not get until middle of December. They never called to inform me then said they have no control as to when I will receive the product I...
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Anonymous
Mary

Having the same issue was told it arrived in the us 2 weeks ago on train from California to Colorado WE called Saturday it arrived at warehouse not checked in. Supposed to be ...

1.1
#963931
We went to American Furniture warehouse in pueblo and we were greeted by a girl name "Ana". we were looking around and we found a table we wanted to buy but we did not figure out where the price tag was. So "Ana" showed us the price but we are suprised how rude she was...
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samco16
samco16

We think she said that because I was not able to figure out the price when it is clearly visible.

1.0
I didn't like
  • Customer service and management
#961549
I personally didnt buy anything from you guys i live in tempe on laguna dr i walked out to get my mail and the drivers have my car pinned in and is very close to my car i asked him to move he stated i can let you out he stated if your not leaving im not moving for one...
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#960434
American Furniture Warehouse Dining Room Table Review
American Furniture Warehouse Dining Room Table Review
American Furniture Warehouse Dining Room Table Review
I had an experience with American furniture warehouse and Gilbert Arizona on Power road. So I have been in the furniture industry for many years I started out as a warehouse delivery person became a warehouse manager and then became a senior warehouse manager for the...
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2.4
#959840
Bought 6 pieces of furniture last week. the first set of delivery guys forgot part of my order and didn't properly assemble the furniture they were very nice but even said they haven't built this desk and hutch before. The second set of delivery guys brought the doors...
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AFWonline
AFWonline
American Furniture Warehouse Verified Representative

Hello and thank you so much for reaching out to us! First and foremost, I must extend my deepest apologies on behalf of AFW, as the situation you've described and the way you ...

2.6
#958535
American Furniture Warehouse Customer Care Review from Denver, Colorado
Thank you American Furniture Warehouse for selling me a new bedroom set that I've had my eye on for months....Not! This is some bs... All because I returned some damaged couches I purchased from you years ago, you wanted me to take responsibility for the damage & I...
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When is the store in Greensboro North Carolina Gate City Boulevard picked up a dresser another piece talk to the manager gave me a little discount on the pieces about 50 bucks signed the papers with the salesman gave my deposit left the store 10 minutes later I got a...
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