280 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
Resolved
1 comment
Updated by user Jul 06, 2015

They finally resolved my issue. Many many many phone calls, emails an not backing down sticking to my guns .

They replaced our mattres. They were looking at our old mattres the delivery drivers took picture of our old matteres witch was 20yrs old no joke! An had 3kids plus us N our kids raised in that in that bed purty much. That's how dum they are .

They couldn't tell the difference from there new bed to our old one . Sad I wi never go there to Amrican furniture store ever again!!

Original review posted by user Jun 03, 2015

I will NEVER get anything from this horrible company!!!!!! (Amrican furniture warehouse) My fiancรฉ & I just purchased a bed about 3 weeks ago. The first delivery guys were very rushy & very RUDE! They were throwing our old mattress over our railing from the second floor of our house. My kids could have been hit . Who does that?! Long story short, I have 3 children that needed my attention so I couldn't be where I wanted to be when the guys were up in our room putting the bed up. When I could I did go up there & they didn't even ask me where I would like the bed in the first place. Again who does that?! When they were all done since they were in a rush & very very disrespectful. They left & on there way they went. I was super excited to make our brand new bed, I couldn't wait to put our new mattress set on. It was our first brand new bed. Come to find out couple weeks down the road, I finally take the mattress covers off to wash them. I knew we had a 90 day break in period an what I thought was a brand new bed so we didn't inspect the bed with a "fine tooth comb" like they said we should have. The NEVER TOLD US IT WAS A SHOW FLOOR MATTRESS NOR DID WE SIGHN OR AGREE TO A USED MATTRESS.

I noticed there was black marks on the sides of the mattress looking like that's where people put there hands to test the quality of the mattress. (Very gross) also when I opened up my blinds for some natural lighting to get a better look I saw a very light yellow stain on the side of the mattress as well. I was super grossed out, because I know that wasn't from us.

Our Kids aren't allowed in our room. Also my husband was out of town when all of this was going down. I was super irritated because of what I found, also about the delivery guys.

Today 6/2/15 the second delivery guys came to refund us with a new mattress cause it was all okay over the phone.

Now it's a all new story, the delivery guys took pictures of the mattress where the stains are, an felt free to take pictures of our home an helped them selves to our room without asking. I don't know if they took pictures of our under garments. They took pictures of our carpet an who knows what else they took pictures of. With the technology these days I don't know who else has access to those pictures of our home. It's our privacy not there's to decide. I don't know if they took other pictures . then I guess they called customer service. Sorry if I'm just rambling just bare with me, after they called CS they needed to talk to me to say that, they can not refund us a new bed because they think the "light yellow" stain is ***. Right when they said that I was LIVID!!!! I know that wasn't from us I wouldn't lie about that. Also there is black hand stains on both sides of the mattress. Also there is lil tiny rips on the sides where the black marks are as well. We were told the bed we purchased is brand new & will be in the box all sealed up when delivered if that was the case where did the stains & rips come from?!?!?? Also come to find out it was the showroom floor mattress && no one let us know until we wanted a exchange!!!!!!!!!!

Reason of review: Not as described/ advertised.

Location: San Tan Valley, Arizona

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Anonymous! !!

AFW buys furniture from the manufacturer like any other furniture store. The difference is.. The reason they advertise every day low prices is because they do get there furniture cheaper than any other furniture store. (That's a FACT) REASON WHY!!!

Every furniture store that buys from the manufacturer states that ( if the piece of furniture is defective in any way the manufacturer will have to pay the cost to fix or replace it. AFW states that we (AFW) want a better deal than any other furniture store. So AFW makes a deal to the manufacturer stating that if a piece of furniture is defective or not, we will buy it with no warranty or obligation to the manufacturer....... Common sense says, that as a manufacturer, if you have a buyer willing to buy merchandise without warranty!

( I ) the manufacturer will just send them all the defective furniture. SO unfortunately all customers that buy from AFW are taking the risk that there furniture ( was, ) ( is, ) or at one time defective.

American Furniture Warehouse Reviews

  1. 84 reviews
  2. 49 reviews
  3. 19 reviews
  4. 12 reviews
  5. 10 reviews
American Furniture Warehouse reviews